Citizen's Charter
Agricutural Services

Steps

  1. Request – Client submits request for the required assistance.
    Farmers classes/Training
    Integrated Pest Management 
    Seed Distribution
    Techno Demo on R&D
  2. Referral/Scheduling – Duty Officer will schedule the requested activity or release of the requested assistance
  3. Approval of the Municipal Agriculturist – The MA will approve the request and assign at for the assistance requested

Steps

  1. Submit Request – Client will submit request to the Officer of the Day. The request will be logged.
  2. Approval of the request – The OD/AT will give the request to the MA for proper approval. The service to be conducted and identified:
    Vaccination
    Treatment
    Deworming and Vitamin Administration
  3. Reporting – The assigned AT will submit report of the conducted service to the MA and concurred by the client
Civil Registry Services
  1. Request – Fill up slip and submit to LCR staff
  2. Verification – Search of the requested Civil Registry document is verified as to availability of records. If record is not available in the computer the record will be searched manually.
  3. Payment of Fees – the client pays the corresponding fees at the Municipal Treasurers Office (MTO) the required fees.
  4. Record of Request – LCR staff recordds in the logbook the name of the requested documents and O.R. number.
  5. Preparation of Requested Civil Registry Documents – LCR staff prepares the Certified Copy of requested Civil Registry Documents, checks/reviews the correctness of the entries.
  6. Issuance of Certified Copy – MCR signs the documents. Clients claim the requested Civil Registry Documents
  1. Presentation of Documents – Present the required documents to the LCR staff and request for legitimization/A.U.S.F.
  2. Verification of Documents – Clients wait while the requested documents are verified and examined by the LCR staff.
  3. Payment of Fees – The client is advised to pay the corresponding fees at the Municipal Treasurer’s Office.
  4. Registration of Court Orders and Annotations – To affected Civil Registry Record, the LCR staff assigns Registry Number and annotates the same affected records.
  5. Review and Approval – The Municipal Civil Register reviews and signs the documents.
  6. Release of Requested Record – The LCR staff released the registered Civil Registry Documents.
    1. Preparation of Certificate of Live Birth/Presentation of Marriage Contract – Client fills up the Birth Registration Info Sheet then submit to the LCR staff.

Client presents Marriage for Registration

  1. Examination of document – LCR staff examines the COLB and make the necessary correction on entries.
  2. Registration of document – LCR staff assigns a Registry Number to the document.
  3. Signature of Registered Document – MCR signs the Registered Civil Documents and are released to the client.
    1. Pesentation of Document – Present document for Delayed Registration. The document may be:

 

    1. Certificate of Live Birth

 

    1. Marriage Contract

 

    1. Death Certificate

 

    1. Others

 

    LCR staff verifies from the Archive whether the record for late registration is available.
  1. Submission of Requirements – Client is instructed to submit supporting documents. Client waits while LCR staff examines the documents.
  2. Payment of Fees – Client is advised to pay the required fee.
  3. Interview & Oath – Client is advised to see the MCR for interview and let the latter administer their oath in the Affidavit of Delayed Registration.
  4. Publication Record – LCR staff records the document in the record book then advises the client to come back after 10-day reglementary publication period.
  5. Release of Document – Client returns to claim his new registered document. The LCR staff releases the duly signed registered document.
  1. Presentation of Problem – Petitioner presents his probe about his registry record to the LCR staff.
  2. Remedies – Petitioner is informed by the LCR staff or by the MCR of the remedy available for him – whether to file Petition for Change of First Name or Petition for Correction of Clerical Error.
  3. Requirements – Petitioner is advised to submit supporting documents before filing a petition. LCR staff hands over a list of supporting document being required in filing the petition.
  4. Submission of Requirements – Petitioner submits all the listed supporting documents to the LCR staff.
  5. Payment of Fees – Once supporting documents are completed, the petitioner is advised to pay the appropriate filing fee at the MTO.
  6. Preparation of Petition – Petitioner submits the official receipt to the LCR staff. Petitioner is advised to wait while his petition is being prepared by the LCR staff. The LCR staff prepares the petition then petitioner to sign his petition.
  7. Signature of the MCR – Petitioner brings his petition & supporting documents before the MCR for review and notarization.
  8. Publication and Posting – LCR staff prepares the publication for CFN & posting for clerical error.
  9. Transmittal of Petition to NSO – The Petition after the approval of MCR is submitted to NSO Manila for affirmation. Client is advised to call back or follow-up his petition after two (2) months
  1. Application – Present the required supporting documents
  2. Examination of Requirements – LCR staff examines submitted supporting documents.
  3. Preparation of Application – LCR staff types the application. Client is advised to review and check the information on the prepared application by the LCR staff. Applicants and parents sign the paper application and consent/advice.
  4. Payment of Fees – Client is advised to pay the required application fee.
  5. MCR subscribes the application – Client is advised to bring the document to MCR. MCR interviews the applicants and parents. MCR subscribes the application the LCR staff. LCR staff advises the client to come back after ten (10) days publication period.
  6. Release of License – LCR staff prepares the license. MCR signs the license. LCR staff releases the licence to the applicants.
  1. Presentation of Death Certificate – Client fills up the Death Registration Info Sheet then submit to the LCR staff. LCR staff prepares the Death Certificate.
  2. Signature of the ural Health Physician and Licensed Embalmer – Clients bring the documents to the Municipal Health Officer and the Embalmer for signing.
  3. Payment of Fees – Client Proceeds to the Municipal Treasurer’s Office to pay the corresponding fees.
  4. Registration of Documents – LCR staff examines the document and assigns a Registry Number
  5. Signature of Registered Death Certificate – MCR signs the document and give the client’s copy intended for them.
  1. Request – Approach LCR staff and request for an endorsement of his record to NSO.
  2. Verification – EIC verifies from the archive whether the record for endorsement is available. Search is made in: 
    The Database, and
    in the Archive
  3. Submission of Requirements – Present the NSO Negative Certification (updated issued not later than 6 months)
  4. Payment of Fees – Client is advised to pay at the MTO the required endorsement fee.
  5. Preparation of Endorsement – LCR staff records the request. LCR staff makes a true copy of the document to be endorsed to the NSO together with an Endorsement Letter. The client is then instructed to bring the same to the MCR for her signature.
  6. Signature of the MCR – Client brings said document to the MCR for her signature. MCR reviews then signs the document.
  7. Release – Client is given the True Copy and Endorsement Letter. Client is instructed to mail o hand carry all the documents to the NSO-Olongapo City, and to follow-up the same at NSO after 5 to 7 days.
  1. Presentation of Document – Present the required documents to the LCR staff.
  2. Examination of Documents – LCR staff examines the presented documents for registration and annotation.
  3. Payment of Fees – Client is advised to pay the required fees at the MTO.
  4. Recording of Request – LCR staff records the request to the logbook.
  5. Registration of the Legal Instruments and Annotation to the affected Civil Registry – Client is advised to wait while LCR staff enters the legal instrument to registry book & annotates the same to the affected record.
  6. Preparation of Annotated Record – Client prepares the annotated Civil Registry Record.
  7. Release of Document – LCR staff release the documents to the client.
Executive Services
  1. Filing Recording of Request – Submit the required documents to the clerk/staff of the Mayor’s Office
  2. Preparation of Clearance/Documents Requested – Mayor’s staff prepares the requested documents (Certification of Clearance)
  3. Approval of the Municipal Mayor – Mayor approves the clearance or certification
  4. Release of Clearance or Certification – Client receives the certification or clearance and leave one copy for file.
  1. Present the Letter of Request – Submit Letter of Request to the receiving clerk
  2. Payment of Fees – Pay prescribed fee at the Municipal Treasurer’s Office
  3. Preparation of Permit – Receiving clerk prepares Mayor’s Permit
  4. Approval of Mayor’s Permit
  5. Release copy of the permit
  1. Filing/Recording of Request – Submit Request Letter to the receiving clerk or employee in charge copy furnished the MEO and MPDO. For billboard attached thereto are to designed. Details & specifications and the site/sketch plan of the project. If the site/location is a private property, applicant must present written document showing consent of the owner. Affidavit of undertaking to assume all obligations & liabilities cause to any third party by reason of such project. Except in case of application to post or put up streamers, posters, and flyers, only a written application address to the Municipal Mayor will be sufficient. Such letter must state the total no. and the period/duration.
  2. Payment of Fees – Client will pay the prescribed to the MTO.
  3. Preparation of Mayor’s Permit – Upon presentation of official receipt and corresponding streamers/posters, employee in-charge prepares the permit, provided in case of billboards endorsements from the MEO and MPDI is needed.
  4. Approval Permit – The Mayor or his authorized representative signs the permit.
  5. Release of the Permit – Client receives the permit
  1. Filling up form –
  2. Verification pre-screening – the client’s data are screened and verified as to its correctness.
  3. Pre-employment orientation – The client will be briefed and given orientation regarding their proposed employment interest.
  4. Referrals – The client will be given referral to their prospective employer/employment companies.
  1. Filing recording of request – Submit Request Letter to the receiving clerk or employee-in-charge.
  2. Preparation of Permit – MO prepares the permit
  3. Approval by the Mayor – Municipal Mayor Approves the Permit
  4. Release of Mayor’s Permit – Client receives the Permit and leaves one (1) copy for file
  1. Filing/Recording of Request – Submit request letter or the pertinent documents required to the receiving Clerk or employee-in-charge
  2. Preparation of Communication for the request – Appropriate communication regarding the request will be prepared.
  3. Approval by the Mayor – Municipal Mayor approves the request for assistance communication
  4. Release of communication or request – The approved communication is released to the client. Client leaves one (1) copy with the Records Section; then, bring the communication to the appropriate firm or government agency
Municipal Health Services
  1. Outpatient consultation-patient is attended to by the Midwife at the Station
  2. Records are retrieved
  3. Chief complaints and vital signs are recorded
  4. Referred to the physician
  5. The attending physician will advise the patient & prescribed the medicine o laboratory test
  1. Initial Checkup of Pregnant Women are conducted by Midwife; Vital signs, age of gestation are recorded
  2. Problems with present pregnancy are referred to the doctor
  3. The doctor advises the patient and prescribes appropriate medications
  1. Securing Medical Records – Patient will secure their medical record at the information desk
  2. Consultation to the Medical Officer – Patient will undergo medical check-up & the physician will determine if laboratory test is necessary, referral will be given
  3. Payment – The patient will be advised to pay the necessary fees to the MTO
  4. Actual Laboratory Test – The laboratory technician will conduct the necessary test and will take specimen:
    Complete Blood Count
    Platelets Count
    Urinalysis
    Fecalysis
    Gram Stain
    Hemoglobin
    Hematocrit
    AFB
    Blood Typing
    Malaria Blood Smear
  1. Scheduled immunization or vaccination of children 0-12 months old are given
  1. Present Official Receipt – Payment for Sanitary Permit
  2. Assessment of the Requirements – Requirements submitted shall be evaluated as to its completeness
  3. Accomplish Sanitary Form – The clients fill the form and submit to the Sanitary Inspector. It is then forwarded to the Physician for signature.
  4. The Permit is released to the client
Social Welfare and Development Services
  1. File the Application – Applicant files for a marriage license to the LCR. Fill up the form.
    Undergo a seminar
  2. Issuance of the ID – Appropriate ID will be given to the client
  3. Issuance f the Referral Letter – The Client will be given a referral letter specifically addressed to the agency or office requested
  1. Interview
  2. Home Visitation
  3. Commitment of the Minor
  4. Orientation on the UNLAD Kabataan Program
  1. Fill up the Form & Orientation of Day Care Child Parents
  2. Fill up Forms
  3. Initial Interview
  4. Submit Requirements
  5. Schedule of Home Visitation
  6. Conduct Collateral Interview
  7. Gathering of Needed Information
  8. Preparation of the Home and Study Report
  9. Submit Home and Study Report to the Court
  10. Attend Court proceedings if Required
  1. Initial Interview
  2. Fill-up Forms
  3. Orientations on the Programs & Services
  1. Fill-up forms
  2. Applicant Interview
  3. Conduct Home Visitation
  4. Preparation of Assessment Report
  5. Submit requirement to the DSWD Regional Office
  6. Issuance of Travel Clearance
  1. Interview of the Client
  2. Scheduled Confrontation
  3. Meeting with both parties
  4. Assessment of Minor’s Problems
  5. Preparation of the report
  6. Submit Assessment to the PNP Court
Sangguniang Bayan Services
  1. File Application – Applicants secure application form from the SB Office. Accomplish and subscribe (under oath) before the Mayor or Notary public. Applicants then submit all requirements for evaluation
  2. Payments – Applicants pay the corresponding fees at the Municipal Treasurer’s Office
  3. Franchise Number Allocation – The client will present the official receipt from the MTO to franchise officer. The officer shall allocate the number to be printed to the tricycles side car.
  4. Inspection – The tricycle will be inspected and the documented (picture for filing)
  5. Releasing – The franchise will be released to the client. Applicant will furnish copy to the LTO. Client will furnish the SB with copy of the OR or after registration to the LTO.
  6. Mayor’s Permit – The client will be given a copy of the MTOP to secure his/her Mayor’s permit.
  1. Request – Client will personally or in writing may request the documents in the office of the secretary to the Sangguniang Bayan. The Record Officer determines the existence of the documents.
  2. Payment – If the record is available the clients will pay the corresponding fees to the MTO.
  3. Releasing – The official receipt shall be indicated on the machine copy below the signature of the secretary and will be recorded on the log book.
Municipal Assessor's Office
  1. Request for the Service – Inform the frontline personnel regarding the request
  2. Preparation of the Certified Copy of Certification – Frontline personnel verifies, types the Requested certified tax Declaration/certification Municipal Assessor Examines the documents and signs it.
  3. Issuance of Certified Copy/Certification – Clients receive the certified copy of TD/Certification
  1. Request for the Service – Inform the frontline personnel regarding the request
  2. Receive requirements – Frontline personnel receives the required documents then it refers to the MA for examination and evaluation. If the land is residential, the MA along with the client will conduct an ocular inspection on the site to assess or update the assessment of improvement existing thereon.
  3. Preparation of updated Tax Declaration AC – LAOO II encodes/types the Tax Declaration MA signs the prepared Tax Declaration then submits it to the Provincial Assessor for approval (Schedule of Castillejos to Iba is every Tuesday)
  4. Issuance of owner’s Copy – Client receives the owner’s copy after signing on the log book at the Municipal Assessor’s Office
  1. Request for the Service – Inform the frontline personnel regarding the request
  2. Receive the requirements – AC/LAOO II receives and reviews the requirements
  3. Verification and Research – AC/LAOO II verifies and researches the history of the real property tax
  4. Presentation of Property History – AC/LAOO II presents the history of the real property to the client
  1. Request for the service – Inform the frontline personnel regarding the request
  2. Receive the requirements – Frontline personnel accepts the documents then submits it to the Municipal Assessor for examination and evaluation
  3. Site Inspection – The MA along with the client conducts an inspection to assess the value of the new building or machinery
  4. Preparation of Tax Declaration – MA computes the floor area (for buildings), and determines market and assessed value.
    AC/LAOO II types/encodes the Tax Declaration
    MA signs the prepared Tax Declaration then submits it to the Provincial Assessor’s Office for approval (schedule of Castillejps to Iba is every Tuesday)
  5. Issuance of Owner’s Copy – Client receives the owner’s copy after signing on the log book at the Municipal Assessor’s Office
  1. Request for the service – Inform the frontline personnel regarding the request
  2. Receive requirements – AC/LAOO II receive the required documents then submits to the MA for examination and evaluation
  3. Site Inspection – the MA along with the client conducts an ocular inspection on the property to check if there is a basis for cancellation, revision or correction of assessment.
  4. Preparation of Notice of Cancellation/Revision of Tax Declaration – MA prepares the notice of Cancellation ad revision or Correction of Tax Declaration
    AC/LAOO II types the notice of cancellation or the revised Tax Declaration
    MA signs the revised Tax Declaration then submits to Provincial Assessor’s Office for approval.
  5. Issuance of Notice of Cancellation/Revised Tax Declaration – Client receives the owner’s copy of the notice of cancellation or the revised TD after signing in the Lg Book.
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